Sales Coordinator

The Sales Coordinator provides administrative support to the Sales Department in order to achieve budgeted room revenue and annual sales goals.

Key Responsibilities

  • Support the day to day activities of the Sales Department
  • Identify prospective leads
  • Handle all incoming leads
  • Prepare and execute contracts.
  • Ensure a timely response and follow up for leads with existing and potential clients
  • Handle customer questions, complaints and handle all service issues politely and efficiently.
  • Make outside sales calls and handle sales calls to key accounts or major prospects.
  • Monitor sales activities/performance in order to ensure revenue goals meet or exceed established plan and accurately reports variances/projections to management.
  • Assist in developing plans to increase market share
  • Report call productivity and goals negotiates as well as key contracts with customers
  • Develop and maintain relationships with key clients, organizations and brand partners in order to maximize sales and customer service.
  • Develop strong product knowledge of hote (amenities, services etc.).
  • Develop strong working knowledge of hotel systems PMS/CRS.
  • Have excellent knowledge of hotel rates, strategies, discounts and promotions.
  • Develop working knowledge of competitive set to understand how to overcome objectives.
  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
  • Work with sales team to achieve set sales team goals (Entertainment, Corporate, Group and transient).
  • Answer sales office phones. Respond to all sales inquiries (phone, email, fax, web) accurately, timely and in a professional manner.
  • Handle client needs, provide conference servicing to assigned groups, respond to client and report back to the appropriate manager.
  • Work closely with other hotel departments to ensure customer service is intact.
  • Be responsible for effectively communicating with the various departments to ensure that the customer service and related events exceed the client’s expectations.
  • Prepare correspondence, reports and necessary forms i.e. business contracts, proposals, group turnovers, or other letters as directed.
  • Maintain well documented up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
  • Assist with market research to identify opportunities, need dates and demand generating events.
  • Assist with site inspections, property tours and client entertainment.
  • Assist with completing any required sales reports.Manage daily calendar appointments to assist with site tours, client entertainment and other such functions. Work closely and effectively with all hotel staff
  • Create programs and procedures to maintain and improve business efficiency

Requirements

  • Computer efficiency: Microsoft Office, Excel, Word, Power Point etc.
  • Excellent communication skills, both verbal & written
  • Excellent time management skills
  • Highly Developed Customer service skills
  • Polished business image with all clients.
  • Possess the highest standards of professional ethics
  • Handle all delicate situations in a professional manner
  • Accountable, dependable, ability to multi-task, self-motivated, attention to details, able to make decisions and work in a fast paced dynamic environment.
  • Be adaptable to change; handle contracts to modify when changes take place.
  • Excellent interpersonal and customer service.

 

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The Company operates under an Employment at Will philosophy. This doctrine essentially means that you have the right to terminate your employment with the Company at any time and we also reserve the right to end the employment relationship at any time with or without cause and without notice. Nothing within this letter alters our Employment at Will policy or guarantees or contracts employment for any specific period of time. In Addition, as with all employees, our offer to you is contingent on your submission of satisfactory proof of your identity and your legal authorization to work in the United States. In compliance with the Immigration Reform Act of 1986, you must show proof of your eligibility for employment in the United States on your first day of work.

The Company operates under Equal Opportunity Employment Policy where all applicants and employees are treated fairly without regard to race, color, creed, religion, sex, gender, national origin, age, disability, HIV/AIDS, veteran’s status, sexual or affectional orientation, status with regard to public assistance, marital status, or class origins. The policy extends to all aspects of the application process and employment relationship, including recruitment, hiring, compensation, benefits, promotions, training, job assignments, layoffs, and terminations.

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