The bell person is immediate ambassador of the hotel as guests arrive. The bellman is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person assists with guests’ luggage to Front Desk/Luggage storage or accommodations as instructed by direct supervisor as well as orienting guests with main features of the Lobby and common areas. The bell person strives to assist guests in any way possible to make them feel “at home” while following the Paper Factory Hotel Standards of Excellence.
Some Key Responsibilities
- Greet and welcome guests to ensure an efficient and prompt service at arrival and departure. Greet all guests in the lobby in a warm and professional manner, make them feel welcome and able to anticipate their needs before they arise.
- Recognize all returning and VIP guests, and welcome them back.
- Upon arriving at the property, bell person should offer immediate assistance with luggage to Front Desk for check-in and standby if needed to escort them to their accommodations.
- Load and unload luggage carts; tag, store, retrieve luggage
- Acquaint all guests with hotel amenities, facilities and Lobby. In addition, be ready to answer questions they may have in regards to hotel.
- Offer assistance to all guests and provide them with information requested and directions, escort guests whenever possible. Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel
- Bring deliveries/packages to guests’ rooms as instructed.
- Ensure all luggage is correctly labeled and carefully stored.
- Store and retrieve luggage and other objects for guests.
- Assist shuttle drivers with guests and luggage pick up and drop off.
- Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
- Be able to provide detailed and accurate directions both within the hotel and in the surrounding area
- Ensure the lobby, is clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
Requirements
- Has excellent communication skills
- Demonstrates excellent interpersonal Skills
- Provides outstanding customer service
- Is a remarkable team player, one that embodies the team-spirit
- Engages in a “going the extra mile” to ensure the ultimate guest satisfaction
- Available to work various schedules, including weekdays, weekends and holidays as needed.
- Has a minimum 2 years related experience in customer service, preferably in the hospitality industry.
- Is able to follow instruction and adapt to a fast-paced environment that is constantly growing.
- Ability to lift at least 30lb
APPLY FOR THIS JOB
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status. The company operates under an Employment At-Will Philosophy. Your employment is contingent on your submission of satisfactory proof of your identity and your legal authorization to work in the United States.